Usability Matters: Software Development and the Balancing Act Between Design and Usability
http://www.thecontentwrangler.com/article/usability_matters_software_development_and_the_balancing_act_between_design/

Bodemann, Jörn
Content Wrangler, The
2009

Abstract:

Marketing departments – especially in IT – like to speak in the modern lingo about a product’s innovative “Look and Feel”. While “Look“ refers to the design of the solution, “Feel” means usability, the quality of use. Developers of Content Management Systems and other enterprise IT solutions have to walk a fine line to meet the exacting demands of users in both areas. But in recent years a clear trend has become apparent: There is a drive towards the modern, “cool” product design where at a minimum usability takes a back seat, often to its detriment.