Community and Documentation
http://xmlpress.net/wp-content/uploads/2009/07/free_chapter_conversation_and_community.pdf

Gentle, Anne
XML Press
2009

Abstract:

This chapter explores the idea that a small group of people who have a sense of belonging in an online community may provide content much like a technical writer does. Regardless of their background, education, or training, more people are becoming providers of technical information on the web.