Change is Gonna Come
http://www.dmncommunications.com/weblog/?p=1363

Nesbitt, Scott
DMN Communications
2009

Abstract:

There's a shift happening in the way in which documentation is produced. We’ve all seen the beginning of it: the growing volume of what’s called (among other things) user generated or crowdsourced documentation. That trend is growing. And while a number of people in our profession are still resistant to the idea, it’s only a matter of time before users are our main partners in creating documentation.