Introducing Heuristics of Cultural Dimensions into the Service-Level Technical Communication Classroom
http://baywood.metapress.com/link.asp?target=contribution&id=H0U73J7003213564
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Schafer, Robert
Journal of Technical Writing and Communication
2009

Abstract:

A significant problem for practitioners of technical communication is to gain the skills to compete in a global, multicultural work environment. Instructors of technical communication can provide future practitioners with the tools to compete and excel in this global environment by introducing heuristics of cultural dimensions into the service-level classroom. By practicing how to use these heuristics in "real-world" contexts, instructors can prepare students to function as both information architects and symbolic-analytic operators within this global work environment. In this article, I first examine common cultural heuristics as they pertain to business communication. Next, I articulate how technical communicators can benefit from incorporating these heuristics into the classroom. Finally, I offer a pedagogical approach to introducing heuristics of cultural dimensions into the service-level technical communication classroom.