Using the Repertory Grid and Laddering Technique to Determine the User's Evaluative Model of Search Engines
http://www.ingentaconnect.com/content/mcb/jd/2007/00000063/00000002/art00006
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  peer-reviewed

Johnson, Frances C. and Sarah E. Crudge
Journal of Documentation
2007

Abstract:

The purpose of this research is to explore a method for the determination of users' representations of search engines, formed during their interaction with these systems. Determines the extent to which these elicited "mental models" indicate the system aspects of importance to the user and from this their evaluative view of these tools.