Knowledge of Information Behaviour and Its Relevance to the Design of People-Centred information Products and Services
http://www.ingentaconnect.com/content/mcb/jd/2007/00000063/00000001/art00002
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  peer-reviewed

Hepworth, Mark
Journal of Documentation
2007

Abstract:

The purpose of this paper is first to highlight some of the social phenomena that are driving the design of people-centred information solutions; second, to develop a broad ontology of information behaviour research that serves to identify factors that should be taken into account when designing such solutions. Finally, the author illustrates how this knowledge is being applied in the design of people-centred inclusive information products and services.