Ten Steps to Personas
http://www.hceye.org/UsabilityInsights/?p=73

Nielsen, Lene
Journal of HCI Vistas
2007

Abstract:

Having worked with personas before the method ever came to be known as personas there are, from my research and practical experience, three important areas that have to be considered: the data material, engagement in the personas descriptions, and buy-in from the organization which is part of the development process whether it is redesign or a development from scratch. This is the rationale behind my development of 10 steps to personas, an attempt to cover the entire process from initial data gathering to ongoing development.