Playing Doctor? Trends in Health Information Seeking on the Web
http://www.humanfactors.com/downloads/oct07.asp#kath

Straub, Kathleen
UI Design Newsletter
2007

Abstract:

Evolving and improving technology can improve health and healthcare in a myriad of ways. Equipment that is designed with the user, task, and environment in mind will reduce errors and improve outcomes. New designs make it possible for patients to do things for themselves that previously only doctors could.