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Lately I’ve been creating context-sensitive help for an online application. As part of my strategy, I’ve been trying to follow Theresa Putkey’s advice in “Usability in Context-Sensitive Help.” In her article, Theresa recommends providing more than just the steps for a specific task in the context-sensitive help window. Instead, she says to show more contextual links, including answers to why, when, and who questions, because too frequently the user who searches for help may have needs outside the specific task you describe.
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Discovering Relationship Tables
http://www.idratherbewriting.com/2009/08/03/discovering-relationship-tables/
Johnson, Tom H.
I'd Rather Be Writing
2009
Abstract: Lately I’ve been creating context-sensitive help for an online application. As part of my strategy, I’ve been trying to follow Theresa Putkey’s advice in “Usability in Context-Sensitive Help.” In her article, Theresa recommends providing more than just the steps for a specific task in the context-sensitive help window. Instead, she says to show more contextual links, including answers to why, when, and who questions, because too frequently the user who searches for help may have needs outside the specific task you describe.
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