Inclusive Design, Part 1
http://www.asktog.com/columns/077InclusiveDesignPart1.html

Tognazzini, Bruce
Nielsen Norman Group
2009

Abstract:

Have you ever thought about what it would be like to be disabled? Well, you better start thinking about it! As my collegue Gregg Vanderheiden is fond of pointing out, 'We all will have disabilities eventually, unless we die first.'