Defining Quality for Documentation Practices
http://brain.brainery.net/mcblog/?p=531

Cuppan, Gregory
Brainery.net
2009

Abstract:

Defining quality means developing expectations or standards of quality. Standards can be developed for inputs, processes, or outcomes; they can be clinical or administrative. Unfortunately when it comes to documentation, many companies only focus on the standards related to time and accuracy. Quality standards should be in place for all aspect of the documentation development pathway—moving from planning, to authoring, to reviewing.