Draw the Line: When and How to Stop Giving Away Professional Advice
http://webworkerdaily.com/2009/07/22/draw-the-line-when-and-how-to-stop-giving-away-professional-advice/

Etherington, Darrell
Web Worker Daily
2009

Abstract:

People are unabashed about asking for web advice and help related to blogs, social media, networking and other web work because they don’t regard it as a specialized service the way they do with medical and legal expertise. I’m not saying giving away freebies is always a definite no-no, but I do think that as web workers we need to start reinforcing the value of our work by drawing a line between friendly advice and working for free. Here’s how I’m trying to create that demarcation.