Control and Community: A Case Study of Enterprise Wiki Usage
http://boxesandarrows.com/view/control-and

Clarke, Matthew C.
Boxes and Arrows
2009

Abstract:

Like many companies, CorVu has extensive knowledge of its own products and a desire to make that knowledge available to customers. A major block to achieving that desire has been a lack of people with the time to either record the internal knowledge or to fashion the knowledge into a customer-ready format. We needed to spread the load so that a broad range of developers, tech writers, professional service consultants and others could all contribute what time and knowledge they had to a shared goal. Our hope was that a process built around several Wiki sites would facilitate this collaborative approach.