Documentation for Consumer Products: Give it a Chance
http://www.dmncommunications.com/weblog/?p=1263

Nesbitt, Scott
DMN Communications
2009

Abstract:

Documentation for consumer products gets a bad rap. Often, it's deserved. But you can't paint all documentation with the same brush. This post looks at the good and the bad in consumer documentation, and at the elements which can make that documentation good.