Lessons for Technical Communicators from the Telecommunications Sector
http://www.cherryleaf.com/blog/2009/06/lessons-for-technical-communicators-from-the-telecommunications-sector/

Pratt, Ellis
Cherryleaf
2009

Abstract:

It’s often useful to look at the economic and technological pressures in other industries, to see if the trends emerging there are relevant to the technical communications/publications sector. In recent Blogs, we’ve covered the issues emerging in education, but the telecommunications industry might also provide some useful insights.