How To Create A FAQ Page Your Customers Will Love (And Might Even Use)
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Bailie, Rahel Anne
Content Wrangler, The
2009

Abstract:

What FAQ pages have become are elephant graveyards of non-information, the equivalent of the Miscellaneous file folder, the place where information-we-didn’t-know-where-to-put was dumped. The challenge of creating a FAQ page that customers will find useful has several aspects to it, but can be accomplished with a lot of planning and a little strategic work.