Benchmarking Translation Agencies
http://www.stcsig.org/itc/transkit/txb.pdf

Finan, Jill
STC International TC SIG
2001

Abstract:

Whether you are new at the translation business or a veteran of many globalization projects, a benchmarking study of your translation supplier(s) is a worthwhile endeavor. In benchmarking, you compare suppliers against one another based on specific criteria. The suppliers’ performance in the study can reassure you that your current relationship is a good one, or can lead to you a more compatible agency.