The Myth of Simplicity and Complexity in Help Authoring
http://www.idratherbewriting.com/2008/08/01/the-myth-of-simplicity-and-complexity-in-help-authoring/

Johnson, Tom H.
I'd Rather Be Writing
2008

Abstract:

Although simplicity is a noble ideal, and something like “simplify complexity” could be the mission statement of any technical writer, simplicity is in fact a complex undertaking. The interplay between simplicity and complexity is what technical writing is all about.