Dividing It Up, With Any Crowd
http://www.dmncommunications.com/weblog/?p=1132

Nesbitt, Scott
DMN Communications
2009

Abstract:

When you think of the crowd, you probably think about a specific mass of people who use the software and hardware that we document every day. The interesting thing about the crowd is that it doesn’t necessarily mean people outside of the enterprise in which you’re working. There are people in your enterprise who can do a lot to help you with the documentation, too. Developer, product managers, QA analysts. They all have knowledge that you can and should tap.