Does Your Documentation Suck?
http://blog.lugiron.com/2009/05/does-your-documentation-suck/

LugIron Software Blog
2009

Abstract:

I’ve been browsing a lot of online documentation lately and in a past life I spent an enormous amount of time worrying about how my users were interacting with documentation. It never ceases to amaze me how bad most product documentation is, especially when the documentation is published in a half-measured attempt on the web. Do companies not realize the negative effect poor documentation, both content and presentation, have on their users?