Old Media, Technical Writers, and the Evolution of Documentation
http://blog.lugiron.com/2009/06/old-media-technical-writers-and-the-evolution-of-documentation/

LugIron Software Blog
2009

Abstract:

Technical writers are an important and underutilized asset to most businesses; however, I also believe that technical writers have to fundamentally alter the way they approach the problem of educating users and helping them find the answers they need before they will be properly valued by the businesses that employ them.