Microblogging and Writing Error Messages
http://www.dmncommunications.com/weblog/?p=1137

Nesbitt, Scott
DMN Communications
2009

Abstract:

You can definitely apply some of the concepts of microblogging to crafting error messages. Like a good tweet or a http://www.identi.ca or a jaiku, a good error message must: be concise; contain useful information, for both the person reading it and technical support; and be easy to read and understand.