Making Content Understandable: Inherent Usability in Plain Language
http://www.stc.org/intercom/PDFs/2009/200906_7-9.pdf
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Haller, Thom
Intercom
2009

Abstract:

Using an example from his personal life, Haller shows how government writing should be simplified to ensure that a reader can understand government documents. He also discusses the importance of passing the Brayley Bill, the plain language bill.