Writing Questions That Are Easy to Answer
http://www.stc.org/intercom/PDFs/2009/200906_21-24.pdf
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Jarrett, Caroline
Intercom
2009

Abstract:

Have you ever found it difficult to fill out a seemingly simple form? Jarrett explains how to create questions that are easy to understand and accessible by all, focusing on details, the difference between prompts and fully formed questions, questions that need more explanation, and other aspects.