Why You Need to Understand Your Readers Before You Start Writing
http://www.technicalcommunicationcenter.com/2009/05/21/why-you-need-to-understand-your-readers-before-you-start-writing/?awesm=a2a.me_56p&utm_campaign=addtoany&utm_content=a2a&utm_medium=a2a.me-twitter&utm_source=twitter.com

Yee, Samantha
Technical Communication Center
2009

Abstract:

Knowing your document’s intended reading audience before you begin writing will always help you write more effective documentation. There are three simple questions you should always ask before you start writing.