Control and Community: A Case Study of Enterprise Wiki Usage
http://www.boxesandarrows.com/view/control-and

Clarke, Matthew C.
Boxes and Arrows
2009

Abstract:

There are a wide variety of uses for Wikis and a level of interest in using them that’s matched by an extensive range of Wiki software. Wikis introduce to the Internet a collaborative model that not only allows, but explicitly encourages, broad and open participation. The idea that anyone can contribute reflects an assumption that both content quantity and quality will arise out of the ‘wisdom of the crowd.’