Does Email Communication Increase Participation in Organizational Decision Making?
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1233611

Biggiero, Lucio
Social Science Research Network
2008

Abstract:

One of the main issues crossing the fields of organization theory, communication theory, and information technology is whether email communication does increase participation in decision making. Common sense and some case studies suggest the so-called "democratization argument": since email allows direct (non-filtered) communication between people and identity/status concealment, it enhances more freely and easy participation in decision making.