User Paradox with Not Reading User Manuals
http://www.idratherbewriting.com/2007/01/30/user-paradox-with-not-reading-user-manuals/

Johnson, Tom H.
I'd Rather Be Writing
2007

Abstract:

Users would save time by reading the manual, but instead they try to figure the application out themselves and then get lost/frustrated as they end up spending even more time getting up to speed with the application.