Twitter and Tech Communication
http://blog.paulpehrson.com/2009/03/31/twitter-and-tech-communication/

Pehrson, Paul
Technically Speaking
2009

Abstract:

Twitter can be a great tool, and can help people get answers quickly. However, when you have a question and need an answer, you probably ought to consider your question, and determine what channel is best suited for the type of answer you need. That may or may not be Twitter.