Blogging: A New Role for Technical Communicators
http://www.idratherbewriting.com/2009/04/08/blogging-a-new-role-for-technical-communicators/

Johnson, Tom H.
I'd Rather Be Writing
2009

Abstract:

The online transition to web 2.0, with its proliferation of blogs, wikis, podcasts, tweets, and other user-generated content, has posed a question for the state of help content. Should help material concern itself with web 2.0? Do users want to interact and contribute to help content in the same way they contribute and interact with web content? What is the technical writer’s role in relation to new media?