Starting from Zero: Winning Strategies for No Search Results Pages
http://www.uxmatters.com/mt/archives/2009/02/starting-from-zero-winning-strategies-for-no-search-results-pages.php

Nudelman, Greg
UXmatters
2009

Abstract:

Search results pages are some of the most visited pages on typical e-commerce sites—to say nothing of a search engine like Google. Many articles appear each year about optimal search algorithms, database performance, and the like. In contrast, very few publications focus on improving the search experience from the customer’s perspective.