Fundamentals of Business Process Documentation
http://www.stc-india.org/indus/082007/CurrentTrends.html

Biswas, Debarshi Gupta
Indus
2008

Abstract:

It is important to identify, understand, and evaluate key business processes to determine how effective they are in accomplishing the business goals of an organization. As a result, end-to-end business process documentation is increasingly becoming a significant initiative for many organizations. Essentially, process documentation should communicate the guidelines to support specific processes, and can be used by a wide range of business units, partners, process leaders, and anyone who is involved in these processes. Interviewing people who follow a business process is an effective method toward understanding how the business process is executed. While interviewing the right people to understand how they execute processes, it is essential that the writers look beyond just recording what they are told about the process. Handling situations like these also provide opportunities for the writers to evolve to business domain analysts or subject matter experts