Added on Feb 27, 2009.
Average rating: 5.00/5.00 (n=1)
 


Embedded user assistance is a cutting-edge approach towards delivering online help that provides dynamic, context-sensitive, task-based information. Such a help system is very different from other types of online help in the sense that it requires very short and focused topics. This article examines embedded help system as an emerging help presentation that offers the potential for users to access information when and where they need it while using a software program. It also evaluates the ability of embedded help systems to overcome usability issues that are inherent in traditional online help systems.
 
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Carole Smyser Embedded Help System: The Emerging Help Technology
The article's content is timely, informative, organized, and comprehensive. Link after link navigated me to another, even more informative article or compilation of information targeted toward the Technical Writer. The comprehensiveness of the articles impressed me most. The author's insight into the challenges Tech Writers face was "dead on" and solutions or variations of possible solutions were fact based, real life options.

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