Providing Job-Based Policies and Procedures that Support Compliance Requirements
http://www.urgoconsulting.com/enewsletter/2008_Q3/providing.php

Urgo, Raymond E.
Policies and Procedures Authority, The
2008

Abstract:

Organizations develop policies and procedures to support industry certification and compliance requirements. Unfortunately, companies often develop P&P information that is not helpful to all employees who must use the information. In fact, one study found that 40 percent of U.S. companies failed ISO certification because of problems with unclear or missing P&P documentation, resulting in wasted time, money, and effort.