Defining Policies and Procedures: Three Perspectives
http://www.urgoconsulting.com/enewsletter/2008_Q1/defining.php

Urgo, Raymond E.
Policies and Procedures Authority, The
2008

Abstract:

Most people, including P&P practitioners, define P&P on a micro level, primarily because they have not considered other perspectives. Here are three perspectives about policies and procedures by which you can think, speak, and act in today’s workplace.