Strategies for Driving Down the Cost of Product Documentation: Wikis and DITA
http://www.infopros.com/library/docs/DITA_WIKI_drives_down_cost.pdf

Info Pros
2007

Abstract:

The process of creating and maintaining product documentation is, like most other business processes, under pressure to reduce costs, reduce cycle times, and support companies as they compete on a more global scale; in general, the need to do more with less. How are companies to address these conflicting needs? The purpose of this white paper is to identify specific processes that can be enhanced to yield meaningful efficiencies and several strategies for attaining such improvements.