How Help Search Should Work
http://www.helpscribe.com/2009/01/how-help-search-should-work.html

Haiss, Craig
HelpScribe
2009

Abstract:

Every help authoring tool seems to have a different approach to presenting search results. Offerings range from ranked results to alphabetical lists, with additional features thrown in such as the inclusion of chunks of topic text with highlighted search keywords. Each method of presenting search results offers different benefits to users. Since help tools offer mixed approaches, I feel perfectly comfortable throwing my own opinions into the mix.