Convergence Technical Communication: Strategies for Incorporating Web 2.0
http://www.thecontentwrangler.com/article/convergence_technical_communication_strategies_for_incorporating_web_20/

Bleiel, Nicky
Content Wrangler, The
2009

Abstract:

"Convergence Technical Communication" (CTC) is technical communication that provides information in several forms, including Web 2.0 delivery mechanisms, to improve the user experience. Most of the content is generated by technical communicators; a portion by users. Web 2.0 makes it possible to create additional deliverables that enhance the user experience several different ways. First, it engages the different learning styles of our audience. Second, it improves user satisfaction with your product by creating communities of practice that allow users to participate in the conversation. Finally, any feedback and suggestions obtained can be used to improve the core deliverable set.