Flexible Fuel: Educating the Client on Information Architecture
http://alistapart.com/articles/flexiblefueleducatingtheclientonia

LaFerriere, Keith
List Apart, A
2008

Abstract:

Information architecture (IA) means so much to our projects, from setting requirements to establishing the baseline layout for our design and development teams. But what does it mean to your clients? Do they see the value in IA? What happens when they change their minds? Can IA help manage the change control process? More than ever, we must ensure that our clients find value in and embrace IA—and it’s is our job to educate them. If we want our customers to embrace IA, we must help them understand why we need it.