Usability in Practice: The Human Face Of Software
http://msdn.microsoft.com/en-us/magazine/dd263095.aspx

Kreitzberg, Charles B. and Ambrose Little
Microsoft
2008

Abstract:

Welcome to Usability In Practice. This is the first in a series of columns that will focus on the design of the user experience (UX). In the past, user experience was not a high priority for most development projects, but that's changed. Today, end users have a lot of experience with the Web and with software. They want design that's easy to learn and use and that fits their workflow. This column will show you how to deliver such designs.