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Most prior media use research has assumed that people use information and communication technologies (ICTs) independently of other ICTs, that is, as discrete media. This study uses cross-organizational, in-depth interview data to uncover the important role that ICT sequences play in persuasion, information exchange, and documentation. The primary occasions for sequential ICT use were (a) preparing for meetings, (b) performing daily tasks, and (c) following up to persuade. When people need to follow up initial communication episodes, the overall groupings of ICTs represent two underlying attributes: degree of connection with others and extent of synchroneity. These findings support an expanded perspective on media richness theory and information theory by illustrating that ICT sequences can expand cues and channels and provide error-reducing redundancy for equivocal and uncertain tasks.
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Discrete, Sequential, and Follow-Up Use of Information and Communication Technology by Experienced ICT Users
http://dx.doi.org/10.1177/0893318908323149
 access restricted (by the publisher) to members/subscribers/customers only
 peer-reviewed
Stephens, Keri K., Jan Oddvar Sørnes, Ronald E. Rice, Larry D. Browning and Alf Steiner Sætre
Management Communication Quarterly
2008
Abstract: Most prior media use research has assumed that people use information and communication technologies (ICTs) independently of other ICTs, that is, as discrete media. This study uses cross-organizational, in-depth interview data to uncover the important role that ICT sequences play in persuasion, information exchange, and documentation. The primary occasions for sequential ICT use were (a) preparing for meetings, (b) performing daily tasks, and (c) following up to persuade. When people need to follow up initial communication episodes, the overall groupings of ICTs represent two underlying attributes: degree of connection with others and extent of synchroneity. These findings support an expanded perspective on media richness theory and information theory by illustrating that ICT sequences can expand cues and channels and provide error-reducing redundancy for equivocal and uncertain tasks.
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