Jensen Harris Tells Dan About Microsoft Office's Ribbon Interface
http://www.adaptivepath.com/ideas/essays/archives/000977.php

Harrelson, Dan
Adaptive Path
2008

Abstract:

Dan Harrelson, design technologist at Adaptive Path, recently spoke with Jensen Harris, Group Program Manager of Microsoft’s Office User Experience team. Jensen was one of the key designers behind the new Ribbon user interface introduced in Office 2007. Dan and Jensen chatted about Office’s redesign and the techniques he uses to keep the focus on user needs within an organization the size of Microsoft.