If It’s Not Easy to Use, It’s Not Used
http://infodeveloper.wordpress.com/2008/11/30/if-its-not-easy-to-use-its-not-used/

Info Developer
2008

Abstract:

Debates about Microsoft Word vs. Adobe Framemaker appear with regular frequency on the tech-writing mailing lists I am subscribed to. Everyone agrees Frame is an awesome publishing tool. Yet, everyone keeps cribbing about it. So, why does a bright bunch of people who are masters at figuring out stuff, otherwise known as tech-writers, only hesitatingly agree Frame is “kind of great”? I think it’s mostly because Frame is so difficult to use.