Usability and Maintainability: Navigable Information
http://www.gryphonmountain.net/archives/techcomm/usability-and-maintainability-navigable-information

Gryphon Mountain
2008

Abstract:

This post is part of a series on usability and maintainability. At first, meeting the needs of content consumers through usability can seem at odds with meeting needs of technical communicators through maintainability. My purpose in these posts is to discuss how technical communication best practices can satisfy both needs. I’ll use Gurak and Lannon’s usability criteria of users being able to “find what they need, understand the language, follow the instructions, and read the graphics.”