Managing Email Overload
http://www.ivt.com.au/news/id/106

Oxer, Jonathan
Internet Vision Technologies
2008

Abstract:

One of the most fundamental tools used in any form of e-business is email, but most of us don't really think about it - we just use it out of habit, not with any real plan. And as business becomes ever busier it's easy to become inundated with email and fall so far behind that it becomes useless and customers get frustrated with lack of responsiveness.