Managing the Complexity of Content Management
http://www.boxesandarrows.com/view/managing_the_complexity_of_content_management

Lombardi, Victor
Boxes and Arrows
2004

Abstract:

Content management systems suck. Or so you would think from the strife heard from analysts and practitioners alike. And yet, many websites regularly publish vast amounts of information with superior control and ease compared to manually editing pages. So where’s the disconnect between what’s possible and the too-often failure of CMS?