Web Content Management: A Lot of Great Progress
http://www.gerrymcgovern.com/nt/2004/nt_2004_05_03_content_management.htm

McGovern, Gerry
New Thinking
2004

Abstract:

Every day there is tremendous work being done on the Web. Talented, dedicated people are working with limited resources and support to achieve brilliant results. If you’re one of those people struggling to achieve the recognition you need, take a moment to take a bow.