Measuring Your Web Publishing Processes
http://www.gerrymcgovern.com/nt/2003/nt_2003_07_14_process.htm

McGovern, Gerry
New Thinking
2003

Abstract:

What's really important to measure for your website? Firstly, you need to measure how successful you are at creating, editing and publishing content. These are your web content management processes. Secondly, you need to measure reader behavior. There will also be some core website performance issues to measure. This week, I'd like to examine key web content management process measurables.