Are We There Yet? Effects of Delay on User Perceptions of Web Sites: EServer Technical Communication Library

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Are We There Yet? Effects of Delay on User Perceptions of Web Sites
http://www.humanfactors.com/downloads/aug03.asp#susan

Straub, Kathleen
Human Factors International
2003

Abstract:
One of the chronic challenges that will be highlighted by emotional design is site download speed. There are many sources of delay in Web site and application delivery.

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