To Be, or Not To Be: Intranet Justification
http://www.intranetjournal.com/articles/200503/pij_03_09_05a.html

Chin, Paul
Intranet Journal
2005

Abstract:

Intranets are more than mere applications. An intranet is a community--made up of technology and personnel--that represents and supports an organization's collective knowledge and culture. And as such, the benefits of an intranet are not always apparent. Perhaps they're taken for granted as normal part of day-to-day operation; only in its absence will we truly discover the worth of an intranet.